Communication Service Providers are looking for ways to transform their legacy, plan ahead for transformation required to secure future in the digital age. With the proliferation of smart devices and traditional voice communication being eclipsed by data traffic over wire and wireline networks, digital-reimagination has emerged as the single most important trend. Service providers are being stimulated to transform themselves into a platform of opportunities harnessing the digital five forces— Mobility & Pervasive Computing, Big Data and Analytics, Social Media, Cloud Computing, and Artificial Intelligence and Robotics—to reimagine their business processes, products, and services. The digital transformation is helping the CSPs mitigate the challenges of shrinking product lifecycles, customer engagement and high churn rates.
Our offerings help telecom companies simplify their businesses while maintaining the profitability, quality of service and customer experience. Our rich industry experience and domain expertise enables us to deliver a suite of offerings which addresses the key areas of – service quality management, expansion of core capabilities into adjacencies, process automation, data monetization, network management and implementation of next generation technologies.
With a proven track record in delivery excellence and thought leadership, our telecom business unit has helped a diverse customer base transform their business and become more agile and future ready. We help our customers which include OEMs, Equipment Vendors and Mobile Virtual Network Operators with the key imperatives of:
- Business Simplification across the service, process & systems landscape
- Customer Experience through digital transformation
- Revenue Monetization leveraging